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Self-service

Before reaching out, check:
  • Troubleshooting guide - covers the most common errors (401, 402, routing issues, SDK integration)
  • FAQ - answers to common questions about billing, routing behavior, and profiles
  • Provider Health - live provider status if you’re seeing unexpected failures

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GitHub Issues

For bugs, unexpected behavior, and feature requests: github.com/routor-ai/routor/issues When filing a bug, include:
  • The HTTP status code and error message
  • X-Routor-* response headers (especially X-Routor-Model and X-Routor-Tier)
  • A minimal reproduction: prompt + code snippet

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Email

For billing questions, account issues, enterprise inquiries, and anything that shouldn’t be public: support@routor.io Response time: typically within 24 hours on business days.

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Discord

Join the community for questions, feedback, and to see what others are building: discord.gg/routor The Discord is also where we announce new providers, features, and early access programs.

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Enterprise

For enterprise deployments, custom pricing, SSO/SAML, data residency requirements, or security reviews: enterprise@routor.io We can discuss:
  • Volume pricing and committed use discounts
  • Custom SLAs
  • SOC2 documentation
  • Private cloud / VPC deployment
  • Dedicated support channels

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Twitter / X

Follow for product updates, new provider announcements, and performance benchmarks: @routor_ai