> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Routor.

## Self-service

Before reaching out, check:

* [Troubleshooting guide](troubleshooting) - covers the most common errors (401, 402, routing issues, SDK integration)
* [FAQ](faq) - answers to common questions about billing, routing behavior, and profiles
* [Provider Health](providers/health) - live provider status if you're seeing unexpected failures

***

## GitHub Issues

For bugs, unexpected behavior, and feature requests:

**[github.com/routor-ai/routor/issues](https://github.com/routor-ai/routor/issues)**

When filing a bug, include:

* The HTTP status code and error message
* `X-Routor-*` response headers (especially `X-Routor-Model` and `X-Routor-Tier`)
* A minimal reproduction: prompt + code snippet

***

## Email

For billing questions, account issues, enterprise inquiries, and anything that shouldn't be public:

**[support@routor.io](mailto:support@routor.io)**

Response time: typically within 24 hours on business days.

***

## Discord

Join the community for questions, feedback, and to see what others are building:

**[discord.gg/routor](https://discord.gg/routor)**

The Discord is also where we announce new providers, features, and early access programs.

***

## Enterprise

For enterprise deployments, custom pricing, SSO/SAML, data residency requirements, or security reviews:

**[enterprise@routor.io](mailto:enterprise@routor.io)**

We can discuss:

* Volume pricing and committed use discounts
* Custom SLAs
* SOC2 documentation
* Private cloud / VPC deployment
* Dedicated support channels

***

## Twitter / X

Follow for product updates, new provider announcements, and performance benchmarks:

**[@routor\_ai](https://twitter.com/routor_ai)**